How an e-commerce company took benefits in-house without breaking benefits.

When an e-commerce company moved off their PEO, they needed to run open enrollment and become their own benefits experts at the same time. Pasito stepped in as the always-on benefits workspace, giving 130 distributed employees a microsite, decision support, and year-round communications from day one.

The challenge: a PEO transition with no in-house benefits

The company had just moved off their PEO and was taking on all HR functions in-house for the first time. With a fully distributed team in a competitive talent market, there was real pressure to deliver a strong employee experience and clearly communicate the value of total rewards. The benefits lead inherited disorganized processes and a heavy workload. Supporting employees through enrollment was part of the role, but the breadth of benefits made it challenging to provide guidance with limited expertise and capacity.

The solution: a centralized benefits workspace, ready for open enrollment

The company asked Pasito to augment HR's benefits capabilities with a microsite, proactive decision support, and year-round benefits communications. Pasito guided the HR team on what to expect during open enrollment and helped employees better understand their benefits. By filling the gap as the benefits expert, Pasito helped the HR team succeed and strengthened the total rewards story for employees and candidates throughout the year.

The results

The company had never run its own open enrollment before this one. With Pasito guiding the way, employees showed up, spent real time with their options, and enrolled like people who finally understood what they were buying. For a first attempt off the PEO, the numbers speak for themselves.